Complaints

At First Glance Ultrasound Ltd, we are committed to providing safe, caring, and professional ultrasound services, and we value all feedback as an opportunity to improve our care. If you are unhappy with any aspect of our service, we encourage you to let us know so we can resolve your concerns promptly, fairly, and respectfully. Complaints can be made verbally, by telephone, or in writing, and will always be handled confidentially and without affecting your current or future care. All complaints are acknowledged within 3 working days and fully investigated in line with UK GDPR, the Data Protection Act 2018, Regulation 16 (Receiving and Acting on Complaints), and Regulation 20 (Duty of Candour). We aim to provide a full response within 20 working days and, where appropriate, will offer a sincere apology along with details of any actions taken to improve our service. We are committed to making our complaints process accessible and supportive for all clients, including those who may require additional communication support or reasonable adjustments. If you remain dissatisfied following our response, you may request an independent review through an external body such as the Centre for Effective Dispute Resolution (CEDR). To raise a complaint, please contact Carys Larter, Registered Manager, by telephone on 01603 513551or by email at carys@firstglanceultrasound.co.uk.